0031-343556400
Treatment effect and results of U-center
For you, for us, for all involved, it is of course important to know what the treatment effects of the U-center course are. We are very interested in results, but also in scientific and theoretical foundations. We are always learning and improving. So that we can always offer the best and most sustainable help.
Treatment effect in 14 weeks
At U-center, we measure the effect of our treatment at different points in time. Among other things, we chart the results by comparing the complaint level before the start of treatment with the complaint level after the conclusion of the 14-week program.
The treatment effect is measured through validated questionnaires. In this way we measure whether our treatment results in a decrease in our clients' complaints.
The treatment effect in the form of complaint reduction is expressed in 'Delta T'. U-center's average treatment effect in recent years is above the national average in the mental health sector (7.4 in 2019).
Long-term treatment effects
Of course, U-center also examines how our clients fare in the long term. For example, the measurement process runs for up to a year after treatment. Clients fill out the same questionnaires again at set periods of time. In this way we gain insight into the course of the general complaint level of our population.
The graph to the right shows the 2020 treatment outcome from the premeasurement (VM), immediately after the inpatient phase (TM), after the outpatient phase (NM), 4 months later (FU1), 8 months (FU2) and 12 months later (FU3). A substantial decrease in symptoms occurs in the inpatient phase, which (understandably) increase slightly in the outpatient phase when people start to put into practice what they have learned at home. Thereafter, improvement continues to occur until the last measurement moment 1 year after the conclusion of treatment and our clients function again at a healthy level.
Client Satisfaction
U-center also measures client satisfaction at various times in both numbers and open comments. Client satisfaction is measured in two ways. First, through an internal questionnaire administered at the conclusion of clinical treatment, the TVO questionnaire.
Clients give marks for treatment content and facilities, among other things. The open comments are regularly discussed in the management team. We welcome the many helpful suggestions received from clients, which can only make U-center even better.
In addition to the internal questionnaire, clients are asked to complete the Consumer Quality Index (CQi) at the end of their treatment program. This is a standardized methodology for measuring, analyzing and reporting client experiences in healthcare through an anonymous written/online questionnaire.