Our admission procedure

The next step toward changing your life begins with registering yourself online or by phone at U-center. Our communication center is available for you every working day between 09:00 and 19:00. During the first telephone contact, we will explain to you how our procedure works and answer any questions you may have. Then we will ask you for some general information. We need this in order to register you for treatment. Moreover, we can immediately do an insurance check for you.

After the application, a non-binding screening procedure will soon follow which is entirely devoted to a meticulous examination of whether the course at U-center is appropriate to the request for help. We will give a thorough advice on this.

We will go over the reason for applying over the phone. What complaints do you have and how long have they been present? Are there psychological, physical and/or social problems? What help have you had before and what are your expectations or goals at U-center?

In order to receive treatment at U-center, we need a referral from your doctor or psychiatrist. We would also like to receive reports of previous treatment, so we can make a good assessment of your complaints and personal situation. This is all essential in order to determine whether treatment at U-center is appropriate for you. These documents are also necessary for your health insurer. You should request any other relevant reports yourself from relevant care provider(s).

If you are living in the Netherlands and you do not provide information about any previous treatment, you may not be eligible for admission at U-center, or the treatment may not be fully covered by your insurance.

You have an online advisory consultation. Your complaints are discussed in detail. Your needs and capabilities are clearly mapped out. We also go through all the medical documents you have provided. We explain the treatment, the expectations and the goals you want to achieve.

Mostly, the same day you will be told whether you can definitively enter treatment and when your first day of admission will be. In some cases the advisory consult will not lead to admission.

Once you have been told when you can be admitted, you will be asked to complete some questionnaires online. You will receive a personal login code for this. Answering the questions will take several hours. It is important to take your time to do this. By the way, you can do this in steps, so continue at a later time.

Through these questionnaires we get a good picture of your complaints and concerns and together we can see what you want to work on. You then discuss this in a personal conversation with the mentor who accompanies you during your admission.

With a positive admission recommendation, the communication center will contact you to schedule the admission date. Between the advisory consultation and the admission date, you will prepare for admission to U-center via a welcome module. You will have access to Minddistrict. You will also use this safe online treatment environment during the inpatient program to make video calls and work on online interventions. In addition, you will reflect on yourself and your development through a personal diary.

During the first week of admission, you will have an introductory meeting with your head of treatment. The purpose of this is to determine together what your final customized treatment plan will be.